Tire Swing SMS Messaging Terms and Consent
Last Updated: September 30, 2026
Text messages are optional. You can apply for housing, complete your paperwork, and use the Tire Swing resident portal whether or not you agree to receive text messages.
1. Who Sends These Messages and Why
Tire Swing builds the software your housing provider (a property manager, owner, or compliance team) uses to collect applications, verify eligibility, and complete income certifications for affordable housing. If you receive a text from Tire Swing, it is because you have paperwork in progress with a housing provider that uses our software, or because you texted a leasing number for a community that uses our software. We text only about that paperwork or your rental inquiry.
Your housing provider is the property manager or owner identified in your rental listing or housing paperwork. Tire Swing provides the messaging software and automated assistant on that provider's behalf. We do not send marketing or promotional text messages.
2. How You Opt In
Text messaging is voluntary. It is never required to apply for housing, to keep your housing, or to complete a certification. You can agree to receive text messages in the following ways:
Online application or resident portal
When you enter your mobile number in your online application, you will see an unchecked box with the following language. Checking the box records your consent. Leaving it unchecked means we will not send you text messages. You can also turn text messages on or off at any time in the resident portal under Preferences.
Text me about my housing paperwork
I agree to receive text messages from Tire Swing, sent on behalf of my housing provider, about my housing application and certification paperwork. Messages may include status updates, requests for documents, links to sign forms, and reminders when something is still needed from me. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Sharing your mobile number with your housing provider
Giving your property management office a mobile number does not by itself enroll you in text messages. If you agree to receive housing paperwork texts, your property team records that consent before sending them through Tire Swing. You can opt out at any time using the steps in Section 6.
Texting a community's leasing number
If you text a leasing phone number for a community that uses Tire Swing, you are asking that community to text you back about your inquiry. An automated leasing assistant, supervised by the community's leasing staff, answers questions about available units, rent, tours, and how to apply, and may send you a link to the online application. Leasing staff can take over the conversation at any time. We only text people who texted the leasing number first, and only about their inquiry. Reply STOP at any time to stop these texts. The community's name and the following disclosure appear next to its leasing number on the rental listing or website.
Text this community's leasing team through Tire Swing about renting. By texting, you agree to receive replies and up to five follow-ups about your inquiry. Msg freq varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: https://www.gettireswing.com/sms_consent. Privacy: https://www.gettireswing.com/privacy_policy
Signing in with your phone
If you choose to sign in to the resident portal by phone, requesting a code means you agree to receive a single one-time passcode by text message. Sign-in codes are only sent when you ask for them.
3. What We Text You
Every message is about your housing paperwork or your rental inquiry and goes out when your property team needs something from you, has an update, or is answering your text, for example:
- An invitation to the Tire Swing resident portal from your property team
- A link to review and sign your application, recertification, or verification forms
- Requests for missing or unclear documents and reminders about items still outstanding
- Annual recertification notices and due-date reminders
- Replies and follow-ups from your property management staff
- A one-time passcode when you choose to sign in by phone
- Answers about available units, rent, tours, and applying when you text a community's leasing number, including a link to apply
Example messages (the provider and community names are filled in for your inquiry or paperwork):
- "Hi John Smith, [housing provider] invited you to Tire Swing to manage your housing paperwork. Sign in here: [resident portal link]"
- "Hi John Smith, you have 2 documents to complete your annual recertification at [community]. Review and finish in Tire Swing: [resident portal link]"
- "Thanks for texting [community]. Yes, we can help you schedule a tour. Tire Swing: Msg freq varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."
4. Message Frequency
Message frequency varies. You will typically get a handful of messages while an application or certification is in progress, and they stop once your paperwork is complete. Messages are sent by your property team as needed rather than on a schedule. If you text a leasing number, you get replies to your texts and, if you stop replying, no more than five follow-up texts about your inquiry, spaced at least a day apart. If you say you are not ready to move yet, the next follow-up waits about 30 days.
5. Cost
Message and data rates may apply according to your mobile carrier's plan. Tire Swing does not charge for text messages. Mobile carriers are not liable for delayed or undelivered messages.
6. How to Opt Out
- Reply STOP to any text message from Tire Swing. You will receive one final message confirming that you have been unsubscribed, and we will not send further texts to that number unless you opt back in. Reply START to resume.
- Turn off text messages in the Tire Swing resident portal under Preferences, uncheck the box in your online application, or ask your property management office to turn off text messages for your number.
- Email privacy@gettireswing.com with the phone number you would like removed.
Opting out does not affect your application, your housing, or your ability to complete paperwork. Your property team will continue to reach you by email and through the resident portal, and you can still sign in to the resident portal with your email address.
7. Help
Reply HELP to any message for assistance, or contact support@gettireswing.com. For questions about your housing paperwork, contact your property management office.
8. Keep Your Information Safe
- Text messages are not a secure way to share private information, and Tire Swing will never ask you to text personal or financial details.
- Do not reply with Social Security numbers, account numbers, passwords, or photos of documents. Upload documents and complete forms only through the secure resident portal.
- Replies to a community's leasing number are received by its leasing team and may be answered by an automated Tire Swing assistant. Staff can take over when needed. Text messaging is not monitored continuously; for urgent help, contact your property office directly.
9. Privacy and Your Mobile Information
- We use your mobile number only to deliver the messages described above, to honor your opt-out, and to keep a record of your consent.
- Your number and your text message opt-in status are shared only with your housing provider, the organization whose paperwork or rental inquiry the messages concern, and with the service providers that deliver messages on our behalf, or as required by law.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any other third parties.
10. Consent Records
When you opt in, we record the date and time, the phone number, and where you provided consent, such as the checkbox in your online application. We also keep a record of the messages sent to you and any STOP or HELP replies. These records are kept with your rental inquiry or housing file in accordance with the retention requirements of your housing program and our Privacy Policy, and at least as long as needed to honor your opt-out.
11. Changes to These Terms
We may update these terms from time to time. The revised date at the top of this page shows when they last changed.
12. Contact Us
Support: support@gettireswing.com
Privacy requests: privacy@gettireswing.com
Legal notices: legal@gettireswing.com